FREQUENTLY ASKED QUESTIONS

You might need counseling if you:
  -  feel sad, tired, moody, uninterested in things that usually interest you and suffer from sleep disturbances
  -  feel panicked, anxious and fearful most or all of the time
  -  are troubled by thoughts and memories from the past
  -  are in a relationship in which you are, or have been, abused physically, sexually or emotionally
  -  are a caregiver or living with someone who is seriously mentally ill, depressed or dealing with addiction
  -  find your family, friends, job, or self-esteem jeopardized by your actions or feelings
  -  experience dissatisfaction, lack of communication, or frequent conflict with your spouse or partner
  -  experience tension, confusion and anger in your relationship with your children
  -  are in the midst of a major life event, such as the loss of a loved one, marriage, divorce, caring for aging parents, work stress,
      loss of employment or a move to a new location
  -  feel direction-less, uncertain of what you believe or what life means
  -  feel separated from God and/or your faith community

 
 

If you have a flexible schedule we can generally get you scheduled within a week of your initial intake call. For certain requested therapists, requested specialties or for specific days or times, there may be more of a wait. We have limited evening and weekend appointments available in addition to our regular business hours for our clients' convenience.

Ultimately, it's up to you! Most people choose to be seen once a week, especially at first.  This ensures enough frequency and consistency so you can experience maximum change.

Every person is unique and the length of treatment depends upon several variables. The issues you would like to work on and the pace that you choose to work on them will influence how long your therapy journey will take.

 

Yes! The match between you and your therapist is vital to the success of your therapy! Things to consider when choosing a therapist:
 -  Which therapists work with your area of concern?
 -  Which therapists accept your insurance if we are to bill using insurance?
 -  Which therapists are available during any specific days/times of day needed to accommodate your schedule?
 -  What are the credentials, specialties and experience of any therapist you may be interested in? 

Client confidentiality is very important to us at Hardy & Stephens and your right to privacy is protected by law. No one besides your therapist and our support staff will know you are in therapy unless you tell them. Your therapist will not share your information with anyone unless you request them to and give your written consent.

Your employer will not know you’re in counseling unless you tell them, you were referred by them or you ask us to communicate with them. We would not share anything with them or contact them in any way unless you ask us to and give written consent to do that.

The cost of therapy depends on your insurance benefits. Some plans have a co-pay and some have a deductible that must be met before your benefits kick in. Our Billing & Insurance specialist is happy to check on your benefits for you.  Although we do our best to accurately look up your benefits, ultimately it is the client's responsibility.

If you are not using insurance, we offer a Time Of Service discount fee for clients that is based on our sliding fee scale.

We do offer a Time Of Service discount based on a sliding fee scale for those without insurance or those who do not wish to use insurance.

Who do I contact if I have questions about what my insurance will pay for?

Please call your insurance company to find out what your insurance coverage is. We will also call your insurance to confirm benefit information before your first appointment.

Ask for Stephanie to get answers to questions about statements that are sent out or any other billing questions or concerns.

What if I need to cancel an appointment?

Call our office at (763)633-5111 as early as possible. We do require a 24 hour notice for cancellations to insure not being charged. It is our policy to bill $50 per session when a client cancels without a 24 hour notice or $100 when a client simply does not show up for their scheduled appointment. As a courtesy to our clients we send out reminder texts or emails 2 days in advance as well as 2 hours in advance to verify time and date of your appointment.

What should I do if I feel a need to talk to someone after hours?

There are 24 hour crisis hotline numbers that are staffed with mental health professionals you can talk to night or day. Here are a few of them:
Emergency 911
Crisis Connection (612)379-6363

National Suicide Prevention Lifeline (800)273-8255

Call 911 or go to the nearest Hospital Emergency Room with a psychiatric care unit for evaluation.
Closest hospitals are:
Mercy Hospital (763-236-7911)
Cambridge Medical Center (763-689-7723)
St Cloud emergency Trauma unit (320-255-5656).